The ONE VOICE Approach Training & Certification

Did you know that according to the NCTSN (National Child Traumatic Stress Network) up to 80% of children and their family members report some sort of traumatic stress following treatment for a life-threatening illness, injury or medical procedure? And this isn’t necessarily because of the illness or injury itself, but because of the way the care is provided. Developed in 1996 by a Certified Child Life Specialist (CCLS), the ONE VOICE approach educates healthcare staff how to create a more emotionally safe environment during medical procedures and interactions. The ONE VOICE approach has been implemented in more than 200 hospitals across the U.S. and in five foreign countries!